16x20 Pre-cut Mat with Blackcore fits 11x14 Picture

Discover our range of flexible shipping options designed to suit your schedule. Place your order by 11:00 AM Pacific Time to choose from standard ground shipping (delivered within 2-7 business days, depending on your location), second-day delivery, or next-day delivery. Orders eligible for expedited shipping can be dispatched the same day or the following business day for prompt delivery. Select your preferred method, and we’ll handle the rest.

1. Shipping Destinations
We currently ship to addresses within the USA and Canada.

2. Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays) after receipt of your order confirmation email. Bulk or custom orders may require additional processing time. You will receive a notification once your order has shipped.

3. Shipping Rates and Estimates
Shipping charges are calculated based on the weight of the package and your location, and are displayed at checkout. Rates are provided by the carrier.

• Standard Shipping: 2-7 business days for delivery after dispatch
• Expedited Shipping: Delivery times vary based on the chosen expedited method

4. Free Shipping
Free standard shipping is available on most items.

5. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email with tracking number(s) once your order has been dispatched.

6. International Shipping
Currently, we only ship to Canada.

7. Order Delays
While we strive to meet our delivery estimates, delays may occur due to unforeseen circumstances such as weather, holidays, or carrier issues. Significant delays will be noted on our website.

8. Lost or Damaged Shipments
For issues related to lost or damaged shipments, please contact us at sales@goldenstateart.com.

9. Shipping Policy Changes
We may update our shipping policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We recommend reviewing this policy regularly.

For any questions or further assistance, please contact us at sales@goldenstateart.com.

Your satisfaction is our priority! If you're not completely happy with your purchase, you can return it within 30 days from the purchase date. Just be sure to contact us first, as all returns need to be approved before being sent back.

When your order arrives, please take a moment to inspect it. To process a return, we’ll need your receipt or proof of purchase, such as your name and order number.

If your item arrives damaged, don’t worry! Instead of sending it back, simply reach out to us directly, and we’ll resolve the issue as quickly as possible.

Return and Refund Eligibility
To be eligible for a return or refund, please ensure that the following conditions are met:

• Your item must be unused and in the same condition as when you received it.
• It must be returned in its original packaging to ensure it remains protected during transit.
• The product should show no signs of wear or damage, aside from any defects it may have had upon delivery.

Once we receive and inspect the returned item, we’ll notify you of the approval status for your refund or exchange. If everything is in order, we’ll process your request promptly.

Non-Returnable Items
While we strive to accommodate most returns, certain items cannot be returned due to their nature. These include:

• Gift cards
• Custom mat boards – Since these are made specifically to your order, we’re unable to reuse or resell them.
• Custom picture frames – As they are uniquely crafted to your specifications, we cannot accept returns on these items.

We appreciate your understanding and are always here to help with any questions or concerns you may have regarding your order.

Refunds
Once we receive and inspect your returned item, we will notify you via email to confirm receipt. Your refund will then be processed based on the condition of the returned product.

Late or Missing Refunds
Refunds typically take 2-7 business days to appear in your account, depending on your bank or credit card provider’s processing times. If you haven't received your refund after this period, we recommend first checking with your bank or credit card company, as processing delays can occasionally occur.

If you’ve done this and still haven’t received your refund, please feel free to contact us, and we’ll be happy to assist further.

Exchanges
At this time, we do not offer direct exchanges. If you wish to replace an item, we recommend initiating a return for a refund and placing a new order for the desired product. This process ensures you receive your new item as quickly as possible.

Should you need any assistance with the return or new order, please don’t hesitate to reach out—we’re here to help!

Gifts or Gift Cards
We do not accept returns on gift items or gift cards. All sales of these items are final. If you received a gift and have concerns or issues with the product, please reach out to us, and we’ll be happy to explore potential solutions.

Shipping and Return Instructions
To initiate a return, please contact us at sales@goldenstateart.com. Our Client Service Specialists will review and authorize your return request. Once authorized, please send your product to:

Golden State Art
212 Littlefield Ave
South San Francisco, CA 94080

Please note that you will be responsible for the return shipping costs. Shipping fees are non-refundable. If a refund is issued, the return shipping cost will be deducted from the total refund amount.

For items originally shipped with free shipping, the cost of shipping will be deducted from your refund once we receive the returned item. Our Client Service Representative will inform you of the exact amount to be deducted when you submit your return request.

If you have any questions or need assistance, feel free to reach out to us. We’re here to help!